1. Overview
NRI Tools is a subscription-based SaaS platform operated by Dharv Technologies LLP. Payments are processed via Razorpay. This policy describes when refunds are available and how to request one.
2. Free Plan
The Free plan is provided at no charge. No payments are collected, so no refunds are applicable.
3. Pro Plan — Monthly Subscriptions
- 7-day money-back guarantee: First-time Pro subscribers who have not used any Pro-gated features (unlimited documents, unlimited alerts, email reminders, NRO repatriation tracker) may request a full refund within 7 days of the initial charge.
- After 7 days or after using Pro features: No refund is issued for the current billing period.
- Cancellation: You may cancel at any time from your account settings. Access continues until the end of the paid billing period; no partial-month refunds are issued.
4. Pro Plan — Annual Subscriptions
- 14-day money-back guarantee: First-time annual subscribers who have not used any Pro-gated features may request a full refund within 14 days of the initial charge.
- After 14 days and within 90 days of purchase: A prorated refund for unused full months remaining is available. For example, if you cancel after 2 complete months of a 12-month plan, 10 months are refunded.
- After 90 days of purchase: No refund is issued.
5. GST / Tax on Refunds (Indian Users)
Refunded amounts include the GST paid at the time of the original transaction. We will issue a credit note as required under the Central Goods and Services Tax (CGST) Act, 2017.
6. How to Request a Refund
Email us at support@nritools.com with the subject line:
Refund Request — [your registered email address]
Please include:
- Your registered email address
- Payment reference number (from your Razorpay receipt)
- Reason for the refund request
We respond within 2 business days. Approved refunds are processed within 5–10 business days to the original payment method.
7. Non-Refundable Situations
Refunds will not be issued if:
- The applicable refund window (7 days for monthly, 14 days for annual) has passed.
- Any Pro-gated feature was used during the subscription period.
- The account was suspended or terminated due to a violation of our Terms of Service.
- The request is made more than 90 days after the original charge date.
8. Disputes & Chargebacks
We encourage you to contact us at support@nritools.com before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and directly.
EU consumers retain the right to contact their national consumer authority or use the EU Online Dispute Resolution platform.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
10. Contact
For any questions about this Refund Policy:
Dharv Technologies LLP
Email: support@nritools.com
Response time: within 2 business days